Easy Return Process & Instructions

We’ll do our best to make returns easy. Unused items in their original packaging with proof of purchase may be returned for a full refund or merchandise credit based on the guidelines below. Items that are used, worn, washed, damaged or sold “As-Is” are not eligible for return or exchange unless defective.

Return Window: Items can be returned in 30 days for a refund. Rewards Member 60 Days for a refund or store credit (Our Rewards Membership Program is free. Join today to take advantage of the extended return policy benefits. For returns membership must be in place before the return).

Returns require store receipt or web invoice/packing slip. Returns accompanied by a gift receipt will be refunded to a merchandise credit. If no receipt is available, we will issue a store credit at the best price offered in the last 60 days.

Returns In-Store: You can return your purchase to our store location regardless of whether you bought it in-store or online. All returns require a receipt or web invoice/packing slip. Returns within 60 days for Members or 30 days for Non-Members will be refunded to the original form of payment. Online purchases made with PayPal and returned in-store will be refunded to a merchandise credit. Shipping fees are non-refundable unless the item is defective, damaged in shipping or a mistake we made on your order.

Returns by Mail: Returns can also be made by mail. Please enclose a copy of the packing slip or receipt with the return. (All returns must be unused, unworn, and unwashed with original packaging and tags.) Returns of orders made online will be refunded to the original form of payment. If a gift card was used, your refund will be issued on a new e-gift card.

Contact Info: Toll Free Phone Number: (800) 341-4103
Local Phone Number: (845) 340-0552
Fax Number: (845) 338-5045

E-mail: support@kencooutfitters.com

Do I Have to Pay For Return Shipping?

If your return is due to receiving damaged, defective merchandise or was a mistake we made on the order we will promptly provide a return label or reimburse you for return shipping expenses for standard ground shipping through USPS, UPS, or FedEx.
We are unable to reimburse additional shipping or processing fees charged by packaging centers. The refund will be issued to the original pay type used on the order.

Returns by mail should be sent to:

Kenco Outfitters
Attn: Returns Department
1000 Hurley Mountain Road
Kingston, NY  12401

Return-by-mail packaging guidelines:

•    Include a copy of the original invoice

•    Include the item for return in its original packaging, if possible.

•    When reusing shipping packaging please remove all extra labels from the outside.

•    UPS, Federal Express or USPS Insured Parcel Post is recommended for shipping. These methods provide tracking information for the returned merchandise.

Exclusions:

•    Online orders placed using PayPal payment methods can be returned to a retail store, but we can only exchange or refund as a gift card. If returned in the mail refund will be put back on customers PayPal account.

•    Merchandise that has been printed or embroidered at Kenco’s custom shop (Kenco Thread and Ink) may not be returned unless an error was made by Kenco. If your return is due to receiving damaged or defective merchandise or a mistake we made on the order we will gladly provide a credit towards redoing the goods.

•    Custom Order products such as those for a specific make/model of the item must be returned to the manufacturer (watercraft, furniture, etc.).

•    Custom Artwork is not refundable. 

•    Any product that has been altered may not be returned (i.e. cut arrows, fishing kayaks, etc.)

•    Bargain rooms sale items purchased at a retail store are returnable for a store credit, within 30 days (or 60 days for rewards members)

•    For safety reasons the following items are not returnable: Facemasks, Underwear, Firearms, Ammunition, Black powder firearms, Black Powder, Primers, Reloading Lead, Brass or Bullets, Compound bows, Tree stands, and Mouth Calls (ex: Waterfowl, Turkey, and Big Game Calls, etc.)

If you have received one of the above items and it is damaged or defective, contact our Customer Service directly for further assistance.

•    Any product that has been reconditioned may not be returned. (Example: bows and crossbows.)